Legal information

Responsible for content:

MoniQA Association
Technologiezentrum, Europastraße 1
7540 Güssing
Austria

Copyright and other IP-rights

The content of this website is protected by copyright and designed for private use only. MoniQA and the e-iFAAM logos are registered trademarks. Any utilization of the content of this website which infringes on the provisions of copyright laws or trademark laws without the prior consent of the originator is prohibited. All rights, especially the rights of utilization, duplication, distribution and translation are reserved.

Disclaimer

The information on this website is provided for general information purposes only and is not intended to serve as any form of advice. MoniQA and the iFAAM beneficiaries have made every attempt to ensure the accuracy and reliability of the information provided on this website and undertake best efforts to maintain its accuracy. However, the information is provided "as is" without warranty of any kind. MoniQA and the iFAAM beneficiaries do not accept any responsibility and expressly disclaims liability for the accuracy, content, completeness, legality, or reliability of the information contained on this website. We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential, or other) whether arising in contract, tort or otherwise, which may arise as a result of your use of (or inability to use) this website, or from your use of (or failure to use) the information on this site. No warranties, promises and/or representations of any kind, expressed or implied, are given as to the nature, standard, accuracy or otherwise of the information provided on this website nor to the suitability or otherwise of the information to your particular circumstances. No guarantee may be given that this website is free from computer viruses or anything else that has destructive properties.

Privacy statement

The protection of your personal data and the privacy of the visitors to this website are a high priority to us. We act in compliance with the Austrian Data Protection Act. Usage of this website generally does not require disclosure of personal data. However, we automatically record information provided by your internet provider, including in particular your IP address and the time and duration of your visit. This information is saved during the time of your visit and analyzed solely for statistical purposes under strict protection of anonymity. Other personal data is collected solely with your explicit approval given in connection with the services offered on our website (e.g. membership area). We only use this information for the specific purpose of the individual service and in compliance with applicable laws. You may always request information about your personal data recorded and stored by us and have the right to correct and delete such data at any time, as well as to revoke your approval to collect and use your personal data. In any such case, please contact us under moniqa [at] moniqa [dot] org .

Limitation of liability for external links and internal content

In accordance with general laws, we as service providers are liable for our own content on these pages. However, this website provides links to other websites owned by third parties. The content of such third party sites is not within our control, and we take no responsibility for the information or content thereon. At the point in time when the links were placed, no infringements of the law were recognisable to us. Links to such third party sites are not to be taken as an endorsement by MoniQA and the iFAAM beneficiaries, or any products promoted, offered or sold on the third party site, nor that such sites are free from computer viruses or anything else that has destructive properties. We cannot and do not take responsibility for the collection or use of personal data from any third party site. Pursuant to section 17 E-Commerce Act (ECG), we as service provider are only under certain circumstances liable for the external information provided through links on our website. Once we have become aware of a specific infringement of the law, we will immediately remove the content in question. Any liability concerning this matter can only be assumed from the point in time at which the infringement becomes known to us.

WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT 

Personal data means any information capable of identifying an individual. It does not include anonymous or sensitive data.

We may process the following categories of personal data about you:

• Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defense of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

• Customer Data that includes data relating to any purchases of products/events and/or services such as your name, billing address, delivery address, email address, phone number (optional), contact details, purchase details and your card details. We process this data to supply the products/events and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

• User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

• Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising.  Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

• Marketing Data that includes data about your preferences in receiving marketing from us and your communication preferences. We process this data to enable you to partake in our promotions such as sales, discounts, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising.  Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.

• We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to provide superior customer satisfaction and grow our business. We may also use such data to send other marketing communications to you.

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at moniqa [at] moniqa [dot] org In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

We do not carry out automated decision making or any type of automated profiling.

HOW WE COLLECT YOUR PERSONAL DATA

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies.

DATA RETENTION 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

YOUR LEGAL RIGHTS 

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

If you wish to exercise any of the rights set out above, please email us at moniqa [at] moniqa [dot] org

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, we would be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

THIRD-PARTY LINKS 

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.